Policy Publication

Product Design
Project Overview
The Montana Secretary of State's office faced challenges with inconsistent rulemaking document submissions from various state agencies. Our task was to develop a comprehensive solution that would streamline the entire rulemaking process, from drafting to publication. The project involved creating an internal tool for agencies to draft consistent documents, a system for inter-agency project communication, and a public-facing website for rule publication. This initiative represented Esper's largest and most lucrative project to date, expanding our presence statewide and significantly increasing our user base.
My Contributions
As the lead product designer, I was deeply involved in every aspect of this project from inception to completion.
  • Led product design for Montana Secretary of State project, conducting on-site discovery sessions to gain insights into specific needs and challenges
  • Designed key components including document drafting wizard, inter-agency communication system, and public-facing website for rule publication
  • Created intuitive workflows ensuring consistency across agencies while meeting state guidelines
  • Collaborated closely with development team and client throughout the project, gathering feedback and refining the solution to ensure successful implementation and adoption
This project marked a significant milestone for Esper, as it allowed us to manage the rulemaking process end-to-end for an entire state government. The solution we developed included a sophisticated wizard that stitched documents together, ensuring consistency across all agency submissions. We also implemented a publishing feature that allowed the Secretary of State's office to schedule rule publications, enhancing their control over the process.

The success of this project had far-reaching implications for Esper. It not only brought in substantial revenue but also expanded our user base dramatically. The comprehensive nature of the solution showcased our ability to handle complex, statewide projects, which in turn attracted interest from potential new clients. By enabling us to maintain the entire rulemaking process from start to finish, this project positioned Esper as a leader in government technology solutions. The positive outcomes and client satisfaction from this initiative have opened doors for similar large-scale projects with other state governments, setting a new standard for what Esper can achieve in the government technology sector.
Esper
Product Designer
Feb 2021 — Present
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